A woman who has endured a "nightmare" two years in pain says she is on the verge of giving up on the NHS.

Shenaz Sabbir, has been confined to her home in Winns Avenue, Walthamstow, due to pain in her hips and shoulders.

She was forced to give up her job in a clothes shop due to the problems in 2013 and attended Whipps Cross University Hospital in Leytonstone to seek treatment.

But two years and ten hospital visits later, Mrs Sabbir's condition has still not been diagnosed.

She has also had eight appointments at the hospital cancelled in that time.

She was due to attend Whipps Cross next month but received a letter last week cancelling the appointment until August.

The 53-year-old said: “I have reached the point of giving up.

"I don’t want to go again as it just seems like a waste of time.

“I can’t believe they don’t know what is wrong with me after two years.

"First they said it was Arthritis, then it was Fibromyalgia, and now they don’t know again.

"I have to live with this pain until August now.

"I just don't understand why appointments keep getting cancelled.

"The NHS may be under pressure but this is not acceptable."

Mrs Sabbir's husband Sabbir Sharif, 58, said his wife had suffered due to a lack of organisation at the hospital.

"Our experience has been a nightmare," he said.

"It is pretty clear there is no communication at Whipps Cross.

"My wife has been passed back and forth between doctors with no treatment or help so far.

“I understand the NHS is under huge pressure but it just seems like the team at Whipps is just not organised at all.

“I work and pay my tax, and in return the NHS is supposed to get you and your family get better.”

Whipps Cross Hospital has been approached for comment.

 

In a new series on the NHS, the Guardian will feature experiences of patients, their families and staff of treatment provided across east London and west Essex. As A&Es continue to struggle with demand and politicians argue over the future of healthcare, we will publish first-hand accounts, features and news stories on the latest developments. We want to hear from you if you have something to say about your local hospital, GP surgery, or clinic. Click here for contact details of reporters covering your area. Alternatively, you can submit a story here.